Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.www.bentley.com

Responsibilities:

• Providing technical applications support to users, answering complex questions on the use of software to design various civil engineering projects.  These projects include: roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
• Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals 
• Acting as a consultant to engineering companies and government organizations in order to implement the design software in their organization or project
• Producing training materials and multimedia materials used to train users in the use of the design software
• Serving as primary support liaison between Bentley and users
• Occasionally travelling to user sites on rare occasions to perform training and consulting
• Conveying user feedback to product development staff.  Presenting user requirements in the form of specification to software developers for the development and enhancement of program commands and workflows
• Possessing thorough knowledge of company’s products and other applications used by users
• Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements
• Keeping users informed of how and when problems are resolved
• Being involved in any additional follow up, testing and troubleshooting
• Appropriately referring issues to other support and quality assurance areas
• Promoting and maintain a high quality, professional, service-oriented company image among users

 
Requirements:

• Bachelor's degree in Civil Engineering or at least 5 years of equivalent experience in road, rail, and site design
• Prior experience with InRoads, GEOPAK, MicroStation, AutoCAD, Bentley Rail Track, or MX strongly preferred

Salary range : 80,000 - 95,000 AUD (OTE)

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Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.