The primary function is to provide advanced technical support and troubleshooting assistance to end-users customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific devices for EATON Electrical division. Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, designers, logistics, quality department, product management, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. Provide assistance to sales functions across EMEA (and partially APAC and AMERICAS as well) and external customers in areas such as technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting. The position would include assisting customers with product selection and application assistance via phone and email. The Senior Technical Support Engineer act as a fist point of escalation for not-standard inquiries and advanced troubleshooting on hardware / software cases. Your main responsabilities: - Act as an engineer for resolving customer challenges (Type of issues that can be solved by support of available documentation) related to single phase UPS product (hardware and software) via phone/email/webchat etc. - Follow up hardware & software escalations which involve Level2, Level3 and Quality. - Drive customer loyalty through quality of service, improved value and through a high performance culture. - Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology. -Keep the process documentation up todate. - Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest. - Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving. Qualifications Your essential skills we are looking for: - Bachelor’s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution (MSc/Electrical is an advantage) - Understanding of electrical products and basic applications - Analytical mindset, communication skills, problem-solving - Fluent English and French language is a must, other European language is a plus What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No