About Bentley Systems 

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works, utilities, industrial plants, and digital cities. Bentley’s MicroStation-based open modeling applications, and its open simulation applications, accelerate design integration; its ProjectWise and SYNCHRO offerings accelerate project delivery; and its AssetWise offerings accelerate asset and network performance. Spanning infrastructure engineering, Bentley’s iTwin Services are fundamentally advancing BIM and GIS to 4D digital twins.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers.

 

 

Bentley Systems is seeking a talented individual to become a valued member of our successful team as a Technical Support Engineer in our Huntsville, AL office.  As part of the Project Delivery team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley’s users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments.  The position is responsible for problem analysis, documentation, resolution and escalation involving Bentley’s supported products.

 

Responsibilities

• Provide troubleshooting and technical support to users via e-mail, service tickets, phone and web-portal (BE Communities) Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
• Advise and train users regarding the product’s proper use and address specific user issues.
• Act as liaison between user and development support.
• Provide proper diagnosis and resolution to the user.
• Keep accurate notes and details on user support requests.
• Recreating the issue in-house on test systems to isolate the cause of the issue.
• Communicate with staff members regarding current/ongoing issues.
• Review, analyze and evaluate information technology systems operations to diagnose the issue
• Document software problem defects for review and corrective action.
• Meet with internal Bentley teams to provide the users’ perspective on our products and services.

 

Qualifications

• Product knowledge of ProjectWise product suites or similar document management systems such as Documentum, Vault, Aconex is required
• 3 -5 years of experience in technical support with user interaction and troubleshooting fundamentals demonstrated required.
• Beginning to intermediate knowledge of relational databases: Microsoft SQL Server or Oracle required
• Intermediate knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments)
• Intermediate knowledge of Windows Operating System (Server and client)
• Possess excellent written and verbal communication skills.
• A motivated self-starter with the ability to work independently.

 

Pluses:

Experience with Projectwise, MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (Printing\Plotting)

 

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com. 

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.