Do you want to join us in helping to fight diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Responsibilities: 1. Drive service excellence – oversees BP FSEs performing inspections; audits service provided to customers to ensure all standards are met and repair works are carried out effectively 2. Develop BP’s service knowledge level – identify knowledge gap and assist in training courses arrangement 3. Monitor customer complaints, analyze service tickets and report product/parts malfunctions. 4. Asist in selling and implementing LD and POC IT solutions 5. Improve profitability of service business, ensure customer satisfaction and retention Requirements: 1. Bachelors degree or equivalent qualification in medical/ engineering or medical technology is preferred 2. More than 4 yrs as Service Specialist and a proven record in similar position, supported by management and customer references 3. Experience in service management and managing cross-functional teams is a plus. 4. with IT background/knowledge is a plus. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. We aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: Experienced Professional Full / Part time: Full-time