Job Summary Primary point of contact for all technical support issues around pre-sales, commissioning and after sales for switching & control components. The role is part of the TEC-Team in the Austrian Customer Service Organisation (EatonCare). Your Profile Manage technical enquires such delivery-to-order and standard configuration-to order solutions including products and systems from Eaton Electrical portfolio. Draft advanced technical quotes with a suggested net selling price based on electrical diagrams, lists of material, tender documents, technical data, product lists from competitor’s catalogues. Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors. Assist internal and external customers with product selection and application assistance via email and phone. Design and calculation and draft of technical solutions and quotations (BidManager, Configurator and other engineering tools). Provide support in testing for software’s and tools for design and quotations. Acquire technical knowledge and expertise for specific product families and help in knowledge sharing sessions for new joiners and colleagues 1st and 2nd level technical support Product Lifecycle Management Qualifications Your essential skills: Electrotechnical degree At least 3 years in technical support for industrial customers Electrical engineering fundamentals, knowledge of industrial switchgear, drives and soft starters and related applications Capability to understand and read electrical one-line diagrams and circuits schemes Understanding of electrical market and segments and sales related functions Agile, transparent acting on own responsibility with customer-centred attitude Fluent German and English language skills Desired skills: Experience with usage of electrical design software, SAP, BidManager and CRM What we offer to you: Competitive compensation and benefits package Flexible working solutions Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University Our recent awards: Der Kurier-One of the most favored employers in Austria FORTUNE’s 2021 World’s Most Admired Companies list  One of the World's Most Ethical Companies 2021 by Ethisphere  Top 50 Employers List 2020 by Woman Engineer Magazine  Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign  Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media  100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility #LI-AP3 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Core Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No