About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About this Role

RWS are looking for a Technical Support Engineer who is fluent in English and with German Language skills, to provide high quality product and application support to RWS customers and partners.

The candidate should have exceptional problem solving skills, analytical thinking plus good computer knowledge on Windows computers and applications.  The successful candidate will provide 1st and 2nd line diagnostic and trouble-shooting support, often via a remote session, to enable a timely and effective resolution for the customer. 

Candidate requires a structured approach to problem solving, is process orientated, and has good collaboration and communication skills. The candidate will also demonstrate solid customer service.

Candidates will also be required to contribute to the knowledge base as and when issues are found and constantly improve on technical knowledge.