MAJOR RESPONSIBILITIES:

• Build and implement training plan to meet the service requirement, where include interns, new hires and existing service personnel and dealers’ application representatives;
• Continuously improve the service team’s effectiveness and efficiency by organizing and executing advanced trainings, introducing new technologies and promoting sharing within the team;
• Develop and maintain expert teams for each product category;
• Act as a communication conduit for Immunology and Biochemistry application technical product information ;
• Promote standardized field customer training, integration, application problems troubleshooting procedures;
• Build and implement customer advanced training to improve customers’ satisfaction and loyalty.

REQUIREMENTS:

• Bachelor's degree with at least 4 years related experience;
• Strong learning capability & always be hungry to new technologies;
• Dedicate to support and coach others;
• Good English capability;
• Strong communication skills and presentation skills;