• Validate, clean, and update customer contact information in the customer relationship management system
• Educate on and guide new customers through the registration process and use of the customer portal
• Answer frequently asked questions from customers about Red Hat’s subscriptions
• Resolve customer issues regarding the use of Red Hat Enterprise Linux (RHEL) and its frequently used features
• Proactively follow up on customer tickets via phone, email, and web

• Majoring in computer science or other scientific or technical field
• College English Test CET4
• Enthusiastic about working with people
• Experience with Linux operating system and open source is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.