Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2019 were $7.1 billion. Learn more at www.averydennison.com.

The candidate for this role will work closely with commercial market development managers, product managers, and solution design/deployment team to provide product solutions technical support to customers.  Specifically, the selected candidate for this role will:

• Handles all technical aspects related to the sales, delivery and use of RFID products;

• Works closely with customers, sales, deployment, service, product management, quality and operations to ensure products meet requirements and are specified and used correctly;

• Supports customer's technical enquiries and claims including field support if necessary;

• Assists in the development of sales offers after technical qualification of client needs;

• Solves complex problems and provides guidance to personnel with less knowledge;

• Conducts technical evaluation of own and competitive products on an ongoing basis;

• Handles cases of claims and remarks, including on-site solving;

• Monitors and analyses the technical performance of the company’s current products;

• Other tasks assigned by the Supervisor.

Key Internal Interactions:

• Informs and trains Sales Managers on general product specifications in the pre-sales and post-sales phase;

• Troubleshooting and documenting the findings from the customer's support case and communicating to Sales Manager, Product, Quality and Operation teams;

• Acts as interface between Sales and Product Managers in terms of analyzing and proposing technical solutions for product issues;

• Undertakes case handling together with Product Managers, Quality and Operations departments;

• Provides analysis of the technical strengths and weaknesses of the company’s products to product management and to other relevant stakeholders.

• Troubleshooting and documenting the findings from the customer's support case and communicating to Sales Manager, Product, Quality and Operation teams;

Key External Interactions:

• Visits clients to present company's products/services, provide trainings or resolve onsite issues;

• Provides product information and trains Customers and Partners in the pre- and post-sales phase;

• Establishes and maintains business and technical relationships with label converters, system integrators, consultant companies and end users, to provide and obtain information and encourage development and deployment of RFID products and solutions;

• Acts as contact person for customer enquiries and issue cases handling..

• At least 8 years of work experience demonstrating skill set requirements for this role; BS or above in business with supporting technical background or engineering experience;

• Technical knowledge of RFID products and solution;

• Excellent organizational and people skills, with an ability to openly convey information to team members and customers in a timely manner;

• Good written and spoken English

• Assertive, persistent and flexible to work in a matrix, fast paced organization;

• Self-disciplined and sense of time pressure and motivation to complete tasks;

• Willing to try new things and explore new domains;

• Travel requirement up to 30%.

At Avery Dennison we do what we love and we love what we do.

We look forward to receiving your application.