Job Duties:

• Providing technical on-site, face to face VIP IT support, including installation, PC troubleshooting, problem resolution and maintenance
• Responds to customer questions regarding operation and malfunctions
• Provides end to end user support, advice and guidance including document recovery, emails & personal folder recovery, data management & mobile managed provisioning
• Resolve hardware and software issues on computer devices and handheld devices

Requirements:

• Higher Diploma or above in IT related subjects
• At least 3-year relevant experience
• Excellent client facing experience
• Have extensive VIP support experience
• Have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
• Fluent English is a must
• Independent and self-motivated with good communication skills
• Good command of written and spoken Chinese and English