Job Description Summary

Job Description

This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms “Pyxis”

Office operation hours are 6am-6pm, 7 days a week.  The expectation for individuals is to work a 40 hours week with back to back days off but not limited to a Mon-Fri Schedule.

Technical Skills

Databases SQL Server (SQL 2008/2012) 3+ years

Must be able to write advance queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.

SSIS (SQL Job) exposure/experience

SQL Reporting Services

OS knowledge (3+ Years)

Server 2008 /Server 2012/ Windows 7

Windows Services

IIS and Web Applications

Running Performance Counters

Basic Understanding of Group Policies

Security Permissions

Networking topology (2+ years)

DNS

DHCP

LAN/WAN

Telnet

Ports (Networking/OS)

Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)

Soft Skills

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations

Education

The ideal candidate is a college graduate with a Computer Science degree or equivalent.

Preferred Certifications

CCNA, CCNP, A+, MCTS, MCSE

Primary Work Location

USA TX - San Antonio - Silicon Dr

Additional Locations

Work Shift