Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive, and responsible environments - and so, we are creating perfect places. We’re looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you? Join our team! Recognized by Fortune as World’s Most Admired Companies 2022. Our Culture: At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, advise their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities. What you will do for Siemens Smart Infrastructure: Responsibilities Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests. Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Field Support Engineers. Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions. Escalates more complex problems to Field Support Engineers. Complete company designated training courses for position to enhance work performance and career development Participates in special projects to increase the incumbent's role and technical abilities. Required Knowledge/Skills, Education, and Experience -High School diploma or equivalent - Excellent communication, conflict resolution, and problem-solving skills - High understanding of customer satisfaction and service orientation -Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States Preferred Knowledge/Skills, Education, and Experience - Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred - Proficiency with Microsoft Windows operating system and computer networking is a plus. Benefits: * Competitive salary based on qualifications * Health, dental, and vision plans with options * Matching 401(k) * Competitive paid time off plan, holidays, and floating holidays * Paid parental leave * Company cell phone and laptop * Extensive product training and professional career development * Education and tuition reimbursement programs available * Overtime, on-call pay, and company uniform and vehicle for eligible positions Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities Organization: Smart Infrastructure Company: Siemens Industry, Inc. Experience Level: Early Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. 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