Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. The Technical Support Specialist will play a critical role in serving as the first-level point of contact for incident, configuration and problem management for our healthcare and external customers (e.g Siemens AG and other external company). The ideal candidate has 3 years of directly relevant experience in an IT support/administration environment, preferably in healthcare. He/she is also bi-lingual in English and Spanish or Portuguese. 8 weeks of training will be provided to our new hires. Due to training in our training center in GER readiness & willingness to travel is necessary. Responsibilities · Serve as the first-level point of contact in providing expert technical IT network and/or application support for healthcare external clinical customers. · Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers’ clinical workflow. · Use troubleshooting techniques to analyze and resolve customer technical IT Network and IT Security issues as assigned. · Effectively analyze, document and resolve most technical issues independently. · Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity. · Interface to other location, scheduling the local team, identify and implement the necessary measures together with functional lead and / or In-Country manager. Required Knowledge/Skills, Education, and Experience · Associate Degree in IT or related field; Bachelor’s Degree · years of progressive experience in a technical support or administration role in software, hardware, networks databases, and/or desktops · Bi-lingual in o AM: English and Spanish or Portuguese o EMEA: a) English / German, b) English / French c) English / Spanish, Italian · Extensive knowledge of network administration, LAN, WAN protocols (TCP/IP, IPSEC, Firewalls) · CISCO certificates CCNA and/or CCNP · Prior experience within the healthcare industry · Highly-motivated team player with strong customer service and problem resolution skills · To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am – 6.00pm). Organization: Siemens Healthineers Company: SIEMENS HEALTHCARE, UNIPESSOAL, LDA Experience Level: not defined Full / Part time: Full-time