Do you have experience with databases? Are you familiar with Point of Sale systems and Windows administration?

 

We are looking for Technical Support Specialists who are smart, able to analyze problems, troubleshoot, absorb new knowledge quickly and use the gained knowledge to make own decisions.

 

Why Us?

 

You’ll be surrounded by smart, innovative, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

 

What do we deliver?

 

NetSuite enables companies to manage core business operations in a single cloud-based system including:  

• Enterprise Resource Planning (ERP)
• Accounting 
• Customer Relationship Management (CRM) 
• E-commerce 

 

Responsibilities:

 

• Assist customers with product related enquiries, troubleshoot customer concerns and apply resolutions
• Contribute ideas to resolve problems to better serve the customer and/or improve productivity
• Offer solutions to issues that are often non-standard/non-routine and require some clarification
• Solve problems that may be unstructured and that may require reliance on conceptual thinking
• Document key scenarios for future usage
• Determine priorities and ensure proper escalation when necessary
• Maintain accurate information flow between internal teams and customers

 

Qualification and Skills:

 

• Advanced English - effective communication both in oral and written form
• Experience with databases (MSSQL, MySQL)
• Basic knowledge of HW troubleshooting
• Basic Windows administration (Permissions, Error logs, Services, RDP)
• Web Services and XML knowledge is an advantage
• Proficiency in ERP/POS Systems is an advantage
• Analytical skills with focus on detail
• Able to understand customer's business processes
• Able to learn and adapt quickly, willingness to work in a dynamic environment
• A sense for prioritization
• Able to think outside the box and to come up with creative solutions for our customers’ concerns

 

We offer:

 

• Extensive training and support for new hires
• Opportunity to support a great product and be part of a growing team
• Competitive salary
• Friendly and open atmosphere, easy to approach management
• Work in a new office in a central location and/or work from home (within the Czech Republic)
• Recognition of achievements
• Company benefits

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).