Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E Your main responsibilities: • Leadership and development of direct reports in the team (carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans, support team members by coaching and training activities, conduct the performance evaluation, regular quarterly discussions, determination of further training measures, etc.) • Generating KPI’s related to Technical support Team performance metrics, areas for improvement and allocation of resources • Direct and active involvement in Transition Management, roles and task assignment, implementation of daily/weekly/monthly team reporting activities, operational excellence, and continuous improvements initiatives • Manage escalations to resolve hardware and/or software issues which might involve advanced level and above technical support engineers, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture • Own the technical knowledge for Power Quality product families and lead knowledge sharing sessions for new joiners and colleagues, including drafting technical documentation and training material and process flow charts • Contribute to secure customer satisfaction, reduce customer effort, and achieve cycle time/cost improvements through team-based problem solving Qualifications Your essential skills we are looking for: • BSc in Engineering or equivalent Technical Degree. (MSC in Electrical or Electronic is an advantage) • Proven experience in technical support or sales supports for electrical products and systems. • Good understanding of electrical products and applications. • Familiarity with phone ticketing tools, case management, BI applications, CRM (SAP, Oracle, Salesforce) • People management skills • Analytic mindset, drive for results and collaborative style • Excellent Communication and Interpersonal Skills (Written and Verbal) • Build and maintain positive customer relationships through active listening, prompt resolutio of problems, and projecting a positive, professional attitude • Teamwork, networking and continuous learning skills • Adapting and driving change and process improvements • Fluent English + other European language is a plus What we offer to you: • Permanent contract in a fast-growing global company • Challenging projects in dynamic collaborative team • Flexible working solutions (home office, hybrid, flexible working hours) are implemented across different EMEA locations • We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA • We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level • We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies • We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Customer Experience Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No