• Provide product support either remotely or on-site. • Proactively monitor systems using Siemens Remote Services • Share expert advice, training, and technical assistance to support staff and train lower level employees. • Successfully demonstrates leading-edge or extensive knowledge in a technical specialty • Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved. • Provide remote technical support to Customers and Customer Service Engineers servicing Siemens CT equipment. • Dispatch notifications to CSE's and provide quality action plans • Use remote diagnostics to troubleshoot and resolve technical issues • Follow escalation process and communicate with HSC/QIB to drive solutions. • Travel to assist with on-site repair of customer equipment as required. (internationally at times - Canada and Latin America) • Provide feedback to the factory regarding system performance • Be willing to work 2nd shift and work On-call when necessary • Associates degree or 2 years of vocational technical training required. • More than 8 years’ experience working on CT systems • Ability to troubleshoot and fix problems remotely using Siemens Remote Services • Good communication skills and able to communicate in English, both written and verbal as well Country language requirements. Organization: Siemens Healthineers Company: Siemens Healthcare Equipos Médicos Sociedad por Acciones Experience Level: Experienced Professional Job Type: Full-time