Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Technical Support Technician 3 - MI-SPECT and MI PET/CT to work remotely in a Mexican or Latin American location. Applicants must be legally authorized for employment in their region without a need for sponsorhip now or in future. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. Act as a technical support center representative for our customers. Continually demonstrate soft skills competency, phone etiquette and professionalism during technical call center operations. Participate in incident management ranging from rudimentary to highly complex in support of customers, Field Service Technicians, Installation Engineers or Applications Specialists remotely or on-site. Interpret and clarify technical documents for the field service organization, sales organization, project managers, site planners and the applications group. Work directly with headquarters or business unit partners to provide feedback for technical escalations and/or product issues to drive root cause identification and assist in the creation of corrective actions. Properly represent Siemens Healthineers Service Strategy and Siemens core values. Promote the technical support organization as a value-added process to internal and external partners. Coordinate new product introductions as they relate to product support. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Technical Support Technician 3 - MI-SPECT and MI PET/CT, you will be responsible for: Providing Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center Evaluating remote diagnostics of MI-SPECT and MI PET/CT equipment Identifying problems and providing action plans for highly complex problems and incidents to aid field representative in finding solution Preempting potential problems and provide effective solutions Seeking assistance from internal partners for issues that reach beyond assigned product area Independently identifying issues or problems, performing research, developing, deploying and delegating corrective actions Proficient skills Microsoft Office and other job critical applications This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Mentor and provide technical operational leadership to TST 1 and TST 2 Contribute to the dissemination of product knowledge Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information Working with minimal direction from management Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business Creates an open, supportive environment consistent with the culture of Service Based Leadership Required skills to have for the success of this role Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience) Technical proficiency in repair of Siemens MI SPECT and MI-PET equipment of 8+ years Firm knowledge of DICOM, networking, computer use of Microsoft products English and Spanish speaking a must. Portuguese speaking is a plus. Travel required for customer meetings and technical repair 10% Qualified Applicants must be legally authorized for employment in their region Clinical operation of MI-SPECT and MI PET/CT equipment is valued Knowledge of CT theory and operation preferred Experience in peer coaching, technical support role and SAP is preferred Must be willing to be on call and work rotating weekends/holidays Must be able to work a 1st shift position Please submit resumes in English At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Healthcare Diagnostics, S. de R.L. de C.V. Experience Level: Experienced Professional Full / Part time: Full-time