Technical support and certification specialist responsibilities include technnical support for the partners and staff, conducting, trainings and seminars, offering of replacemens, preparing of technical documenetation etc. and organisation of certification process for the product portfolio which is presented on the Russian market. Technical support: Providing technical support and issue resolution to internal and external customers. Maintaining database of technical documentation (presentations, user manuals, product passports and/or technical specifications, localized software). Development, preparation and conducting of trainings, seminars for sales department employees, regional representatives, and business partners. Competitive analysez. Replacement of competitor’s equipment with Eaton’s analogue. Standart technical solutions development (with the usage of schemes, drawings,specifications). Technical documentation preparation: localization of technical instructions, operating manuals, diagrams and other technical documentation. Certification: Conducting the process of certification: budgeting, planning and organasing the process of getting the certificates. Interactions with certification bodies. Organization of audit and inspection controls of manufacturing plants. Interections with EATON's responsible departments to get needed information Qualifications Education level required bachelor's degree in the field of electrical engineers, industrial automatics Years and area of experience required 1+ Technical knowledge 1. Experience in working in technical support department 2. Knowledge of products: the low and middle-voltage equipment, modular technical equipment, Power Distribution components (MCB’s, MCCB’s, distribution panels etc), Industrial Control (drives, soft starters, contactors, sensors, converters of frequency), Automation products (relays, operators’ panels etc) will be a plus 3. Experience in certification process will be a plus 4.Experience of handling electrical components/equipment is a plus 5. Working experience in an international environment is a plus Soft skills Willing to develop of negotiating, presentation skills Good communication skill Russian - native speaker English, not less than intermediate level Responsible, punctual, team-player Willing to develop and learn in a Western business environment What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Marketing Region: Europe, Middle East, Africa Organization: ES EMEA Sales and Marketing Core Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Does this position offer relocation?: No Travel: Yes, 25 % of the Time