Technical Writer Company: Founded in 2012, Comfy | Enlighted is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our SaaS platform combines building intelligence, space analytics, and a consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a small company with the backing of a global powerhouse. To learn more about Enlighted, visit us at www.enlightedinc.com We are looking to hire an experienced Tech Writer to help us keep growing. The Technical Writer will be responsible for collaborating with subject matter experts to create, edit, and maintain content for the product team. Location Enlighted – A Siemens Company’s Global Technology Center, Chennai Role Technical Writer Exeperience: 3 - 5 years Responsibilities Work with product management, product marketing, delivery, customer support, customer success, and engineering to produce and maintain world-class documentation for Enlighted solutions. Responsible for user guides, how-to videos, administration and configuration of best practices, integration guides, API developer guides, FAQs, technical overviews, and other customer-facing documentation. Understand complex concepts and communicate the information in a way that is engaging and understood by users at various technical levels. Gather customer feedback on documentation to improve usability. Act as an editor to ensure consistency in user documentation across the organization. Monitor metrics on the usage of customer facing documents and materials as well as direct customer feedback to prioritize future documentation investments. Create and maintain best-in-class customer knowledge base to help end users, administrators and developers understand how to use ENL IoT solutions. Your Team Collaboration • Product & Product Marketing: Understand solutions at every level of detail, including interactions between functions. Keep up to date on new release plans and schedule user documentation updates accordingly. • Engineering: When required for a greater level of understanding, involve the engineering team. • Delivery, Customer Success and Support: Keep the CS team apprised of new documentation and modifications; train the team on document updates so they can be clearly articulated to customers. Candidate Profile: Bachelor's Degree, preferably in a technical field with a focus on English, writing, marketing or communications. 4-5+ years of user documentation or technical writing experience. Demonstrated experience with a B2B, with experience in both hardware and software side of IoT will be a plus. Experience and working knowledge with content management systems and knowledge base platforms. Experience with user documentation best practices. Strong written and verbal communications and experience working with content in multiple mediums (mobile / online). Ability to bring cross functional teams together to complete documentation requirements, creation, review, approval and publishing. Excellent attention to detail and the ability to prioritize and work on multiple projects. Organization: Smart Infrastructure Company: Enlighted Energy Systems Pvt Ltd Experience Level: Experienced Professional Full / Part time: Full-time