Job Responsibility:

Technical Writer (40%)

• Create marketing content for China including white paper, app note, blog etc.

• Document new feature of software release with related dialogs/commands/images/tutorials and training modules.

• Create training materials for internal team, customer and partner including PPT, brochures and related documents

• Localize technical articles or marketing documents released by other regions.

Technical Support (30%)

• Provide post sales technical support and training for Channel Partner accounts

• Provide second level support and training for new Channel Partners, their AM’s and technical staff as needed

• Provide general product support via email, phone or user forums

• Assist in the development of written materials such as technical notes, knowledge base articles and product training materials

• Support service project and system integration development(consulting, testing and implementing)

• Establish, maintain and manage internal relationships among Altium Sales, Support teams & R&D

Pre-Sales Support (20%)

• Provide technical support in sales presentations, product demonstrations, and seminars

• Serve as the technical consultant for large-scale customer proposals

• Develop training materials and co-develop sales programs and contents, from a technical perspective

Self Development (build and maintain technical knowledge level) (10%)

• Work with early product releases to understand new features and their value

• Remain current on key industry issues and trends e.g. through magazine and web articles, white papers, press releases, conference proceedings, trade shows, seminars, tutorials and other methods

• Concerned about the competitor's products, understand their strengths

Qualification/requirements:

• Outstanding written English

• 5+ years technical experience. Technical background (Electronics, or similar) is a major advantage.

• Knowledge of Altium Designer is a major plus.

• Ability to study a feature in software and write in a clear, concise way, how that feature is used.

• Experience in a customer support/service environment (preferred)

上班地址：科学院南路2号融科资讯中心