Technical application scientist, English and French speaker
Hungary - Budapest Update time: October 8,2020
Job Description
Technical Application Scientist, English & French speaker
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $25 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
How will you make an impact?
The Technical Applications Scientist is responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
Knowledge, Skills, Abilities
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $25 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
How will you make an impact?
The Technical Applications Scientist is responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
- Provide technical support for Thermo Fisher Scientific molecular biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
- Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
- Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
- Accurately record pertinent information from customer contacts in Customer Relationship Management system.
- Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
- Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
- Present technical updates to colleagues and contribute to department meetings.
- Participate in additional special team or individual projects.
- May be required to perform other related duties as opportunities arise.
- Minimal travel may be required for the position.
- Minimum Qualifications: M.S. in molecular biology or a similar field.
- Preferred Qualifications: PhD or a PhD. with post-doctoral experience.
- 2-10 years of laboratory experience in molecular biology techniques required.
- Hands-on experience in nucleic acid purification, PCR, cloning, genome editing, RNAi is most applicable.
- Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc) is a plus.
- Prior experience in customer service is a plus.
- Must be fluent in both written and spoken English and French.
Knowledge, Skills, Abilities
- Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.
- Proven ability to quickly learn large amounts of new, complex technical information.
- Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
- Ability to manage multiple priorities.
- Problem-solving ability.
- Computer literacy, including spreadsheet, database, word processing and Internet applications.
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