Anantara Vacation Club (AVC) is Asia's leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.

The position is responsible for contacting potential guests by telephone to sell a discounted holiday package. Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.

Key Responsibilities:

·        Follow a scripted presentation to ensure accurate communication to potential guests and to    maximize the number of preview presentations booked

·        Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package

·        Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such

·        Effectively manage Company assigned leads for maximum conversion to preview package sales, including achieve 100 reachable calls per day and according to the company regulations on the number of valid pass-hours.

·        Perform clerical or other reasonable duties requested by the Shanghai Call Centre & Training Manager

·        College or bachelor above

·        Excellent customer service and selling skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills

·        Previous telemarketing service and solution selling experience preferred

·        Ability to work as a team player, in a personable and positive manner

·        Ability to work quickly and accurately in a high volume environment. Able to perform well under deadlines and respond well to an environment of constant change

·        Basic English and good Putonghua speak