The Telematics Specialist's main role is to project manage global Aftersales Telematic programmes, initiatives and activities, that are focused on delivering an effortless Rolls-Royce ownership experience, therefore increasing overall customer satisfaction and directly impacting on retaining Rolls-Royce customers.

Key responsibilities:

• Manages and develops Aftersales Telematic programmes and initiatives to maximise customer retention ensuring customers remain loyal and retained within the dealer network the scope of which includes, but not limited to, RR Assist and TeleServices.
• Global Telematic Strategy – Working with product managers in BMW Munich to ensure alignment and ensure RRMC is considered in future strategic decision making. Act as the centre of competence for the implementation and maintenance of Global Aftersales Telematic projects including, but not limited to, RR Assist and TeleServices.
• Global Programme and Product Testing – Co-ordinates testing of vehicles,  back end systems and dealer systems for all current and future Telematic programmes, initiatives and activities to ensure seamless operation prior to customer roll-outs in each market. Co-ordination of migration process to back end systems to support Telematic programmes.
• Global Communications - Ensures the development of appropriate marketing collateral and communication platforms to promote new Aftersales Telematic products and services for Dealer, Regional and Customer purposes, monitoring use and gaining feedback to ensure a continuous process of improvement. Provide prompt, clear and concise communication should any product or system change.
• Global Training Activities - Ensure robust training processes are in place for Telematic programmes or products to provide rapid and effective learning for all dealer and regional employees. Ensure delivery of dealer training before customer launch of all current or future Telematic programmes or products in all roll-out markets.
• Global Support – Develop expert technical support procedures to assist customer motor cars or dealers with Telematic issues. First point of contact for all issues or enquiries relating to Telematic programmes, initiatives, activities and functionality. Providing prompt and clear advice on products and systems.
• Engages with product and purchasing teams in Munich to identify future Aftersales Telematic products for development to continually evolve the Rolls-Royce global service products and programmes.

• University Degree Level or above (preferably in a business related discipline)
• Experienced in project / time management
• Able to work on their own and under pressure
• Able to project manage and prioritise workload
• Experienced in use of Microsoft Office
• Experienced in data analysis and reporting
• Excellent degree of literacy
• High level of commercial acumen
• Strong interpersonal and communication skills to negotiate and influence at all levels
• Passion for putting the customer first and delivering exceptional levels of service to customers, Dealers, suppliers and other key stakeholders
• Experience of Telematics advantageous
• Knowledge of Dealer operations advantageous
• German language ability advantageous