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Telephone Operator
AccorCairoUpdate time: June 8,2022
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Job Description

 

  • Operates Telephone Exchange
  • Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
  • Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.
  • Screens incoming calls for guest when requested.
  • Pages called party through paging system.
  • Updates room rack in Telephone Exchange.
  • Handles wake-up calls and requests for directory assistance from guests; gives general information to guests.
  • Handles emergency communications for the hotel.
  • Maintains cleanliness and order of work area.
  • Performs duties as may be assigned.
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