Responsibilities:

• Handle customers' enquiries and requests related to banking and credit card products or services from different channels
• Provide quality services to customers through inbound and outbound calls
• Address customer feedback / complaints professionally

Requirements:

• At least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE
• Relevant working experience in banking / servicing industry is preferable
• Independent,self-motivated, customer-oriented and able to work under pressure
• Possess hands-on PC skills in using MS Office applications and Chinese inputs
• Excellent interpersonal and communications skills with good command of English and Chinese in both spoken and written; Putonghua is preferable
• Pass in IIQE and HKSI Examinations is an added advantage
• May required on-shift duty as needed

(Candidate with Less experience will be considered as Teleservices Executive)