Report to: Head of Customer Services

Job Summary:

Responsible for providing customers transaction services under given authority, ensuring accuracy and rules and regulations compliance.

Responsibilities:

• To provide financial transaction services and input data into system i.e. deposit-withdrawal service, inter-region money transfer, bill and credit payment and re-check the correctness of information and endorse
• To timely update and maintain customer data in system
• To ensure adequacy of funds in customer account
• To timely seek resolution to customer's request
• To perform / monitor registration / system update (daily) processed before end of day closing
• To control over safe-keeping of documents are implemented and carried out according to policy
• To check and verify printed reports e.g. error-reporting report, interest rate adjustment etc.
• To manage and balance amount of cash stored in Branch, check and reconcile against cash account
• To be responsible for running day-to-day SWIFT / CNAPS activities
• To perform other tasks as assigned by Head of Customer Services / Operations Section Chief

Job Specifications:

Technical Knowledge

• Bachelor degree in Business, Finance or other related field
• Bank's products knowledge

Skills

• Inter-personal and problem solving skills
• Hard working and being able to deliver quality results under pressure
• Proficiency in Chinese in particular good written and verbal communication skills
• Service minded

Experiences

• Clerk – Minimum 1-2 years of relevant experience
• Officer – Minimum 3 years of relevant experience

上班地址：民田路