Scope of Role:

Perform client over the counter transaction to ensure the transaction that is provided by client is processed accurately, completely and timely, meanwhile, ensure all related internal rules are strictly followed during the process and service quality is kept at consistenly highest level to support business to achieve business target in the end.

Key Responsibilities/Challenges:

Operation

• Perform day by day counter operations to ensure process strictly adhere to internal and external rules/procedures/DOI/policy/regulations to minimize potential errors/risks but maximize productivity
• Complete and submit regulatory reports (where applicable) on timely base, as well as ensure branch related oustandings in suspense/nostro/sundry/ other internal accounts etc are timely reconciled where required
• Support line mgr in achiving good branch audit result (internal or external)
• Accountable for implementing and complying with AML requirements when performing duties.

Service

• Ensure the services to both internal and external clients are maintained at a consistently highest level and within mandated quality standards at all times.
• Consistently promote and ensure the service related KPI or initiatives meet banks’ requirement

Self Development.

• Ensure 100% completion of all kinds of e-learning and mandatory trainings etc.
• Actively participate in various training programs arranged by the bank and keep self-training on bank products.
• Develop multi-skills to handle different types of client’s enquiries.

Business Performance

• Assist Branch Manager to achieve business objective at the respective branch.
• Drive or support cost optimization initiatives to achieve cost saving target.

Selection Criteria:

• 
  A university degree with 1-2 years of related banking experience

• Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services

• A team player who shows initiative and assertiveness

• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

• Good command of both spoken and written English and Mandarin.