Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Provide efficient counter service

a) By performing skillfully, promptly and accurately for all counter transactions;
b) By providing the most appropriate solution based on individual needs;
c) By handling customers’ enquiries professionally and solving their problems to their satisfaction
d) By ensuring service for HP customers constantly meets or exceeds the requirements set down in the HSBC Premier Service Protocol;
e) By allying with PRO/PRM to promote the one-to-one banking relationship with the HP customers.
f) By ensuring cash balancing during the day and day-end balancing
g) By helping customers to collect security items-Card/PIN over counter

• Have strong sales sense and skills to close liaison with colleagues from other lines of business, business segments, products and services

a) To have a strong sales sense and skills to close liaison with colleagues from other lines of business, business segments, products and services and proactively refer potential customers to Customer Service Office/Representative or Banking Services Manager to support sales and promotion strategies.
b) To be able to sell independently promoted products to valuable customers under specific

• Provide back office support

a) By performing document checking under different payment items to match with the local regulation, account maintenance for various account types and other required duties.
b) By ensuring all reports & returns either submitted to SAFE/local government or required internally are produced on a timely
c) By implementing strict control measures to ensure customer’s account pack and instructions are sent to branch operations team with complete & accurate supporting documents by daily checker on daily basis for timely processing in accordance with SLA.C20 (For daily checker only)

• Report customer feedback and collect market intelligence

a) To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service.

• Protect the bank’s interest

a) To always keep alert for any suspicious Money Laundry activity and do report duty to superior.

• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring

a) Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
b) Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

To be successful in the role, you should meet the following requirements:

• Bachelor degree holder;
• Previous working experience in counter service, account services, remittance or payment related process is preferred;
• With反假币证书is preferred;
• Quick learner and be able to work independently and under pressure;
• Knowledge on local regulations is preferred;
• Good command of English and Microsoft Office.

You’ll achieve more at HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCHXI

Issued by HSBC Bank (China) Company Limited