This is one of the short-term positions offered by the MPFA’s Employment Support Programme in response to the Government’s job creation measures under the second round of Anti-epidemic Fund. Please visit our website for more details of the Employment Support Programme: https://www.mpfa.org.hk/eng/main/index.jsp

The Job

Summary:

Reporting to Head (Customer Services), the appointee will oversee the daily operations of service counters of Customer Services Department and assist in the development of Chatbot and other digital services for the Department.

• To oversee and manage the development of Chatbot and other digital services for the Department;
• To oversee the daily operation of service counters of MPFA offices;
• To assist in developing, formulating and implementing policies and initiatives for enhancing the customer services quality and standards;
• To review and enhance work processes to ensure operational efficiency and effectiveness;
• To coach, develop and enhance the skills and expertise of the subordinates of the team; and
• To perform other duties as assigned by the Management.

The Person

• A recognized degree, or equivalent;
• At least eight years of relevant experience in compliance, retirement / pension schemes, customer services, community relations, of which at least four years should be at Senior Officer level or above;
• Good command of written and spoken English and Chinese;
• Excellent interpersonal skills and be able to deal with people effectively;
• Good communication and analytical skills;
• Good leadership and people management skills; and
• Mature, flexible, customer-oriented and able to work under pressure independently.

Remuneration Package

We offer a competitive salary commensurate with the appointee’s qualifications and relevant experience. The appointment will be made on a 12-month fixed-term contract.

To Apply

Interested candidates are invited to apply by sending full career details and application letter, quoting the job reference number, with information of current / expected remuneration, availability, to the address below or by clicking the "Apply Now" button:

Human Resources Department, MPFA

Level 8, Tower 1, Kowloon Commerce Centre

51 Kwai Cheong Road, Kwai Chung, Hong Kong

The closing date for application is 16 September 2020 or postmarked on 16 September 2020. Applicants not invited for interview by the end of December 2020 may assume that their applications are unsuccessful and their applications will not be retained for more than two years. For enquiries, please email by clicking 立即申請 .

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at http://www.mpfa.org.hk/eng/mpfa/join_us/job_opportunities/index.jsp. The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.