This is one of the short-term positions offered by the MPFA’s Employment Support Programme in response to the Government’s job creation measures under the second round of Anti-epidemic Fund. Please visit our website for more details of the Employment Support Programme: https://www.mpfa.org.hk/eng/main/index.jsp

The Job

Summary:

Reporting to Assistant Manager / Senior Officer (Customer Services), the appointee will assist in providing support in the daily operations of service counters of Customer Services Department and in the development of Chatbot and other digital services for the Department.

• To assist in the development of Chatbot and other digital services for the Department;
• To handle MPF/Occupational Retirement Schemes Ordinance (ORSO) enquiries at service counters and collect comments received from the public;
• To process personal account enquiries and handle related enquiries from scheme members or their representatives;
• To manage the personal account enquiry counter at outreach programmes;
• To assist members of the public to lodge complaint;
• To provide administrative support; and
• To perform other duties as assigned by the Management.

The Person

• A recognized degree, or equivalent;
• Preferably with two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement/pension and/or customer service or related fields;
• Proficient in PC applications including Excel, Word and Chinese word processing;
• Good command of written and spoken English and Chinese;
• Proficient in Putonghua will be an advantage;
• Good communication, interpersonal, organization and problem solving skills;
• Customer-oriented, flexible and able to work independently as well as under pressure; and
• Able to deal with the public effectively.
• Fresh graduates will also be considered.

Remuneration Package

We offer a competitive salary commensurate with the appointee’s qualifications and relevant experience. The appointment will be made on a 12-month fixed-term contract.

To Apply

Interested candidates are invited to apply by sending full career details and application letter, quoting the job reference number, with information of current / expected remuneration, availability, to the address below or by clicking the "Apply Now" button:

Human Resources Department, MPFA

Level 8, Tower 1, Kowloon Commerce Centre

51 Kwai Cheong Road, Kwai Chung, Hong Kong

The closing date for application is 16 September 2020 or postmarked on 16 September 2020. Applicants not invited for interview by the end of December 2020 may assume that their applications are unsuccessful and their applications will not be retained for more than two years. For enquiries, please email by clicking 立即申請 .

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at http://www.mpfa.org.hk/eng/mpfa/join_us/job_opportunities/index.jsp. The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.