This position is temporary for 12 months that can be extended per mutual agreement.
As part of Intel, we will continue to apply Moores Law to drive the future of field-programmable gate array FPGA technology. The Programmable Solutions Group PSG has been delivering industry-leading custom logic solutions to customers since inventing the world’s first re-programmable logic device in 1984. To take advantage of the many opportunities that we see in the future for FPGAs, PSG is looking for a great Customer Operations Specialist to join our team.
As a Customer Operations Specialist, within the PSG Business Management Team you will help to manage numerous aspects of the business.
Backlog Management and Orders Fulfillment for Distributors and Direct Customers
Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines
Manage fallout orders and work for dispositions
Perform manual/mass updates to orders - cancellations, split, blocks
Run, extract, and systematize reports
Work with logistics partners, Global Trade, warehousing and planning to support urgent customer requests, and escalate expedites as necessary
Work with sales, distribution and planning teams to support urgent customer requests, own and drive escalated expedites as necessary
Ability to Work both regionally and globally
Support hard allocation activity
Demand supply forecast alignment
Reverse logistics management
Development and maintenance of positive customer relationships.
The ideal candidates will:
Have experience related to Customer order management
SAP systems experience
Proficient in Excel, PowerPoint, Outlook
Have a degree qualification in business or supply chain or related field
Have experience in multi-national electronics/semiconductor business or similar
Be Customer focused, resilient and have a positive attitude
Be a team player and have the ability to prioritize and meet deadlines
Have excellent attention to detail and be able to work autonomously
Strong data crushing skills - in helping with KPI data analysis
Qualifications
You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel immigration sponsorship
Minimum qualifications:
1+ years of experience supply chain or program management or order management or planning or related experience.
Preferred qualifications:
Bachelor's Degree in Business Management, Economics, Accounting, related field or experience.
Semiconductor or high-tech company previous experience.
SAP or any other ERP.
1+ years of experience in roles related with customers, for example: Customer Solution Specialist, Customer Service Coordinator, Customer Support or related.
The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.
Other Locations
US, California, Folsom;US, California, Santa Clara;Virtual US and Canada
Intel Corporation will require all new U.S. employees to be fully-vaccinated for Covid-19 as a condition of hire unless they have an approved accommodation in place under applicable law. Newly-hired employees will be required to provide proof of vaccination prior to their start date.
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Annual Salary Range for jobs which could be performed in US, Colorado:
$52,000.00-$200,000.00
Benefits:
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here
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