• Management of reports to ensure optimal performance. To include:
• Schedule and task allocation of Test Leads
• Regular 1-2-1’s to evaluate reports progress against objectives and expectations together with review and implementation of training needs
• Absence and disciplinary management
• Interaction with project management team to schedule and monitor project requirements
   

New accounts or projects (LQI)

• Project evaluation/analysis of client request and project assets to include:
• Understanding the clients requirements, seeking clarification where required
• Recognising and addressing probable errors/issues
• Providing evaluation report to include asset counts, file validation, time estimates, proposed project methodology/risk assessment, quality processes and list any software or hardware requirements (including environment set-up criteria)
• Input to quote: testing related notes and final sign-off
• Work with other departments to ensure that production methodology is understood by all, e.g. departmental tasks allocation during production
• Coordinating the testing workflow with SDL network offices and clients, including:
• Ensuring handover includes all information for optimal project efficiency
• Ensuring all information is included in the Empower Handover Module and specific instructions documents that do not refer to just emails or other transient means of communication
• Providing training where required
• Regular follow-up to ensure methodology, quality and schedule requirements are being implemented

Ongoing accounts/repeat projects

• Ensure project requirements are the same as before based on information supplied by PM/client.
• Ensure legacy evaluation report(s) are sent to the SDL network offices, PM’s and clients
• Ensure legacy handover information in the Empower Outsourcing Module and specific instructions documents are up-to-date for the ongoing projects
• Mediate where PM and testing teams disagree or escalate to departmental manager
• Check and countersign quotes before they are sent to clients
• Post project, document performance of testing team and feedback this during post-mortems. Ensure these records are available for future projects
• Developing & implementing test plans
• Directing Test Leads, Test Engineers

Competences and experience

Technical skills

• 3+ years working in a software production environment with experience with the following:
• Excellent knowledge of software environments in all its forms including server set-ups
• Experience in defect management tools (such as MKS Integrity, TTP or similar)
• Excellent knowledge of testing environment (both functional and linguistic)
• Aptitude for training others
• Good understanding of the factors and tools that influence project profitability

Personal skills

• Excellent verbal and written communication skills including direct client communication
• Motivated, flexible, self-starter, who can work on own initiative as well as part of a small team
• Methodical, quality oriented, deadline driven with excellent problem solving skills
• Time management, organisational and leadership skills under pressure
• Project leadership and awareness, including:
• Being proactive and taking ownership of your projects.
• Thoroughly understand the scope and client requirements of the project.
• Anticipate problems and be proactive in suggesting solutions.
• With the use of ISO/SDL processes and the support of your team/manager, build upon your project leadership skills.