Eaton’s Crouse-Hinds, B-Line, Oil & Gas NA, is currently hiring a Tier 1-Customer Service Representative. This position is based at the Highland, IL location. Position Overview: Provide world class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. Follows all internal policies and procedures to help meet company goals for revenue growth and profitability. The incumbent will handle between 70 to 100 calls, faxes or e-mails per day. Responds to inquiries or problems on stock, orders and quotations for sales ranging from $50.00 to $1,000,000. The Customer Service Rep administers sales promotions per outlined guidelines and performs other appropriate functions as directed. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Communicate directly with customers and outside sales representatives via phone and email to represent the company and obtain orders. Advise customers of availability, price, and terms in line with standard parameters. Exercise limited authority in pricing to meet competitive pressures. Coordinate with other departments to quote lead times and delivery dates for product which is not in stock. Accurately process all customer requests including orders (received via phone, fax or electronically from Manufacturers reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database. Follow up as necessary with other departments (eg. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicate delayed shipments to customers. Resolve problems with shipments or invoicing. Issues Return Goods Authorizations and enter replacement orders as necessary and raise the appropriate quality notifications to ensure root cause of issues are addressed. Coordinate with B-Line production, engineering and accounting departments for the processing of credits, warehouse releases and returned materials authorizations Responsible for ensuring issues are escalated to managers for prompt investigation and action as required. Advise customers on use and application of standard products and refer more technical inquiries to appropriate personnel. Cross-reference B-Line products with competitor’s products to highlight the breadth of our line and suggest alternatives to make the sale. Suggest add-on products to customer’s order, as appropriate to meet customer needs and increase the value of the order. Any other ad hoc duties as required. Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree from an accredited university OR 3 years experience in customer service with a High School diploma or GED. Proficient in Microsoft Office applications (particularly Outlook, Word & Excel). Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates and other members of management via the phone, e-mail and other written and verbal communication mediums. Must be able to maintain a positive attitude under stress. Good mechanical aptitude to understand product applications at end user level Must be able to work in the United States without corporate sponsorship now and within the future. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Highland, IL will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation. Preferred qualifications: Bachelor’s degree in Communication, Business or Marketing desirable but not required Prior knowledge of B-Line products a definite plus. Knowledge of SAP. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AcccommodationsForApplying@Eaton.com We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-HM1 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: North America – US/Puerto Rico Organization: EPG BLD BLine Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No