18年应届生亦可，英语口语书面熟练

SUMMARY: Provide high quality training program coordination & administration for a global manufacturing customer by utilizing excellent communication, organizational, administrative, customer service, and critical thinking skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following tasks. Other duties may be assigned.

• Adjust training schedule on a periodic basis based on client needs, class waitlists, and other relevant factors.
• Proactively monitor class offerings, waitlists, and requests, and propose class recommendations to customers.
• Monitor and receive incoming service requests and process them through to completion in accordance with the relevant workflows, processes, and standards.
• Intake new training course offerings and gather and document all elements including the course objectives, pricing, material requirements, set-up instructions, etc.
• Routinely communicate and coordinate with training providers during course intake.
• Schedule and create learning events (courses and sessions) based on customer requirements in the customer’s learning management system (LMS).
• Enter and adjust data in the customer’s LMS as needed.
• Create, run, manage and distribute both standard and ad hoc report requests.
• Document and communicate training course information in various formats.
• Support customer and vendor questions related to training offerings.
• Meet or exceed established service level agreement (SLA) metrics.

SKILLS REQUIRED:

• Demonstrated proficiency in customer service, quality, and continuous improvement.
• Superior organizational skills, task management, time management, and attention to detail.
• Must be professional, well spoken, and able to interact with customers at all levels.
• Superior communication skills promoting a collaborative, flexible, and creative environment.
• Analytical and detailed oriented.
• Ability to work independently and in a team setting.
• Skilled user of MS Excel, Outlook, Word and other web-based applications.

EDUCATION/EXPERIENCE REQUIRED:

• Minimum of 1 years’ experience in Training Administration, Learning & Development or General Business Administration function.

• Experience with data management/storage, workflow management, and/or custom software applications.

• Associate’s or Bachelor's degree preferred.

• SABA Learning management system (LMS) experience preferred.

• Training and/or familiarity with formal quality programs is a plus.

• Proficiency in English (verbal and written) preferred.

上班地址：望京中环南路7-9号