Great that you're thinking about a career with BSI!

Are you looking to join a dynamic global industry leader that can boast nearly 120 years of excellence, growth, and continuing innovation? Do you hold yourself to the highest of standards? If yes, then we would love to hear from you.

The Training Coordinator will conduct pre-course and post-course administration for courses in the US or Canada.  To provide our customers with all the information, materials and products needed to ensure their expectations are met or exceeded.  To manage pre-course material distribution and post course certificate processing and to coordinate all activities with the Training Director.

Essential Responsibilities:

Take public course registrations.

Address inquiry questions from marketing; mail or fax requested information to customers; and give customer information to Marketing.

To ensure all registration orders (web, e-mail and mail) from start to finish. 

Create and mail all pre-course materials in a timely manner.

Coordinate/assign instructors to different courses.

Coordinate with printer for course material order and delivery.

Coordinate venues for public courses

Post course administration:

To issue certificates for external and internal customers.

To report customer satisfaction data for training courses.

Maintain accurate files on each class and attendees.

Maintain course design files.

Maintain instructor files including current qualifications and annual reviews. 

Keep the instructor skills matrix current.

Assist instructor with questions about the re-sits.

Assist Instructor with qualification process for Canada.

Provide assistance with the Public Training Calendar

Assist in the revision of documents (Certificates, Training Books)

The ideal candidate will possess the following characteristics:

• High school diploma or GED.  Some college preferred
• Two years experience in a high volume customer support environment.
• Experience arranging logistics and resolving problems with vendors.
• One year negotiating and or interfacing with both internal and external clients.
• Experience in a sales support roll.
• Work with IT systems and history of developing new IT systems knowledge while on the job.
• English as a minimum and Spanish, French or Portuguese a plus

Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business.  BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

With around 4,000 employees working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.

Our Vision: "To be the global business improvement partner of choice."

Our Mission: "To help organizations embed excellence", and states our shared purpose.

Our Values: "Integrity - Continual improvement - Inclusivity", guide us in the way we work and help us deliver our Vision and Mission.

What we offer:

BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.

BSI is an Equal Opportunity Employer and we are committed to diversity.

Our Excellence Behaviours: Customer Focus, Accountability, Respect, Communication, Achievement & Leading and Managing others.

BSI is an Equal Opportunity Employer and we are committed to diversity