null

In this role you have the opportunity to

join an exciting new Global Deployment Team within the Customer Service Transformation Office, leading deployment projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformation programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash), all supporting our objective of creating great services, with outcome-based solutions

You are responsible for

• Working with Program, Project managers and Business Process Experts to understand the impact of the Project deliverables in the organizations in scope.

• Translating Project objectives into impact assessments, change plans, which will lead to creation of a comprehensive deployment plan to implement.

• Executing the implementation plan and reporting progress as per the governance of the Transformation Office

• Managing resources by influence, managing complex dependencies, a range of dependant and related projects which might impact the deployment plan in terms of capacity, potential business impact etc

• Following set standard Project methodologies to ensure delivery of a complete package to the receiving organizations managing change with multiple stakeholders across multiple domains

• Depending on the profile, the candidate will be assigned first to either the Customer Service Portal deployment Project or to a set of Operations projects portfolio (Trade partners, FCOs, etc.) while in the mid term will add more projects to the scope from the Transformation Office pipeline which accommodates best his/her skills

You are part of

The Service and Solutions Transformation Office, a new team bringing together all Service / solutions related projects under a coordinated portfolio. You will join a team of Transformation Specialists which focus will be to ensure proper landing and sustained adoption of Project deliverables within the receiving organizations. Key elements of the portfolio include customer self-service, catalogue management, configure/Price/quote, workforce management, Service mobility, case/work order management and knowledge management. Scope includes resources in multiple functions including R&D, marketing, business process, IT, Philips University and compliance. You will be joining a highly motivated, experience and dedicated global team, frequently working with different countries, cultures and time zones.

To succeed in this role, you should have the following skills and experience

• A Bachelor's degree

• Minimum of 7 years experience in customer services organizations. Content knowledge of customer services will be needed

• PMP Certified Project Manager will be a plus

• Proven experience delivering successful change in organizations from a product, process, IT or training and learning perspective

• Ability to understand Project objectives / charters, and translate those into impacts in the receiving organizations and make a comprehensive transition plan to deploy

• Evidence of strong intrinsic motivation to deliver results working with remote teams being able to cope with uncertainty, changing environments and self driven.

• Proficient in written / spoken English is a must

• Excellent communication and stakeholder management at all levels skills required

In return, we offer you

• An opportunity for our career to flourish, within an exciting portfolio of ambitious scope. Philips is on a journey to harmonise and improve our Service capabilities, while developing customer focused solutions in every one of the 60+ countries in which we operate. Succeeding in this challenge will provide exceptional experience in business transformation projects, which will be invaluable to your long-term career.

• In return for your commitment to our ambition, we offer a package of benefits commensurate with our status as a global Brand and a leader in health and well-being

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

#LI-EU