Position Description: In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division, in order to transition managed services contracts within the given time and budget. This structure can differ by customer and contract, but in general you are the owner of the transition across the various parties. You are an experienced leader with having transition and project management experience in a multi country environment. You are a real hands-on person with service design skills, project management skills, organizational strength and visionary ideas you know how to sell. Your responsibilities will include: • Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle. • Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITIL best practice. • Ensure effective decommissioning of services that are deemed `end of life` - to confirm the remove of all operational facilities, and redundant equipment, whilst ensuring any operational dependencies are effectively managed • Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders. • Represent the Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services. • Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP. • Ensure that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews. • Interface with the Project Support Office to ensure adequate Service Transition and Back Office Operations Team coverage across all relevant work requests. • Define and deliver the end to end support model with all key stakeholders across multiple delivery organisations • Ensure all operational support material is completed to a high standard by all relevant Design and Service Transition functions. • Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria. • Ensure an effective set of performance metrics and service levels are delivered for new services. • Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes. • Identify and manage Operations risks to ensure a successful transition to service. • Provide Governance of the SRP, and Sign Off for all key project stages and artefacts. #### Position Requirements: \- 5 - 7 years of experience in similar position within IT Services \- demonstrable experience in consumption based solution incl. calculation and billing. \- demonstrable experience in transitioning digital workplace services \- Sound business acumen along with effective decision making, contract negotiation and management, solution development. \- Project management and organizational skills to lead end to end solution development. \- Good communication skills to be able effectively communicate and negotiate. \- Travel required around 30% \- English language mandatory What Lenovo can offer you: • Opportunities for career development & growth • Opportunity to have impact and bring own added value • Access to various trainings • Performance based rewards Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. About Lenovo Lenovo (HKSE: 992) (ADR: LNVGY) is a $50 billion Fortune Global 500 company, with 63,000 employees and operating in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. To find out more, visit https://www.lenovo.com We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.