Job Title: Translation Administrative Coordinator

Location: Sheffield, England

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

RWS Division:

Language Services - recognised as the world’s largest Language Service Provider – helps customers to create, translate, and deliver content across 250+ languages. Our global team of linguists, project managers, subject matter experts and localization professionals work closely with customers to ensure their communications and multilingual content is compelling, accurate and consistent.

 

About The Role:

Based on information and instructions provided by your Translation Manager and Lead Translators, such as named freelances, required profile, skills, subject matter and project details, you will contact freelance translators using the SDL Vendor Database, clarify our requirements and confirm availability for the specified project work. You will convey responses and other information back to the Translation Manager and Lead Translators who will make the final selection of resources for their projects.

 You will be fully familiar with the SDL Vendor Database, in terms of the resources, language combinations and subject areas applicable to your office, and the functions and rules associated with using the Database.

You will be responsible for ensuring that the Database is kept up-to-date at all times with Booking information, including when freelance translators are unavailable for SDL work due to prior commitments, holidays, etc. You will carry out regular availability updates of Database resources, well in advance of known periods when resources may become more limited, including public holidays such as Christmas and New Year and the summer holiday period. You will prepare reports to alert your Translation Manager and Lead Translators on resource levels in case extra steps are required to secure freelances for our projects.

You will note any other detail changes, such as address and technical skills, which you detect while communicating with our freelances, and you will pass the details promptly to the Vendor Management team so that the change can be recorded permanently in the Database.

You will be able to carry out sophisticated searches of the SDL Vendor Database to ensure that we can match as closely as possible resources with project requirements. You will be aware of new freelance resources added to the Database and will support your Translation Manager to ensure that we regularly include new freelances in project teams involving multiple translators. If, prior to or during any searches on the Database, you are aware of any resource specifications which may require significant amounts of extra translators or translators for unusual languages and subject matters, you will escalate to your Translation Manager, and the Vendor Management team as necessary.

Under instruction from your Translation Manager, you will carry out rate negotiation with freelance translators for specific projects, ensuring that all discounts are properly recorded in the Database. If you become aware of a discrepancy of rates especially if higher than on the Database, report this to your Translation Manager and then the Vendor Management team for resolution. Ensure that Lead Translators are always aware of median rates for the required specification of freelance translators when they ask you to contact freelances for their projects.

Responsibilities:

• Resourcing projects using external resources as per specifications from Translation Manager and Lead Translators
• Updating Booking, Availability and History information on the Vendor Database
• Informing the Vendor Management team of any Database details which need to be updated
• Notifying the Vendor Management team about new projects which have specific requirements beyond the usual scope of the Database resources
• Checking that new freelance translators are tried out quickly on live projects
• Carrying out project-based negotiation and reporting rate discrepancies to Translation Manager and Vendor Management team for resolution
• Carrying out specified recruitment activities for in-house positions
• Preparing files and sending them to external resources

 

Requirements:

• Advanced verbal and written communication skills with an excellent telephone manner
• Ability to prioritize and to work to tight deadlines
• Proactive and flexible approach, reliable and systematic
• Linguistic background is an advantage
• PC literate with good experience of MS Office, especially Word and Excel
• Experience with Translation Memory tools is an advantage

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.