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This position is mainly responsible for managing and monitoring the SLAs and contracts with stakeholders to ensure quality delivery of services. This includes drafting and reviewing new and existing SLAs and contracts as well as coordinating with counterparts for any modifications in the documents. This position is also responsible for reviewing and validating transactions that require approval including bank related items.

This position should also be able to manage and coach a team, and be able to monitor their progress and delegate tasks as necessary. Moreover, the Treasury Operations Manager should be able to lead and develop the competencies of the people under his / her team aligned with key performance indicators approved by the business and as agreed during job evaluations and performance reviews.

1. Ensure strict compliance to governance requirements and controls aligned and as stipulated in AIA and local policies. Ensure that Treasury activities are carried out in a manner consistent with the highest professional, ethical, moral and legal standards.

2. Oversee the SLA Management of Treasury Collections Team, and corresponding quality assurance

• Review new and existing SLAs whether current these are reachable and recommend / implement modifications as needed. Coordinate with stakeholders for any updates or changes in the SLAs.
• Prepare reports based on the analysis of the SLAs to be submitted to the Governance Committee.
• Responsible for managing and monitoring contracts with stakeholders. This includes initiating discussion with stakeholders on the need to review existing contract/s or a new contract altogether. Prepare contract drafts and/or addendums to a contract if necessary and submit the contract to the Treasury Head and Operations for signature. Have the contract or addendum notarized if necessary. Inform team/stakeholders regarding new/updated contract.
• Extract the data on the services rendered for the counterparty and then validate the computation. Prepare the report for the services rendered and the invoice for billing which will be submitted to the approver for review and approval.
• Conduct business review with counterparts and revise the documents as deemed necessary. Send the approved documents to the counterparty. Reassign tasks as needed for treasury services.

3. Supervise day-to-day activities for Treasury Collections Team

• Review and assess the transactions under policy and non-policy collections approve as necessary.
• Approve disbursement request in the disbursement system and/or bank portals within the delegated authority.
• Review the reconciliation and audit reports, and approve as necessary.
• Review and monitor requests for OR, approve or reject as necessary.
• Review the reports, such as Ad Hoc, SSA and periodic reports. Check if the documents are complete and accurate. Review the revisions and approve and reject based on the evaluation. Publish report once finalized and approved.
• Propose and, if approved, implement new process improvements.

4. Build and manage positive partnership relationships with banks to negotiate favorable terms for AIA and with internal stakeholders

• Review the proposals for bank related facilities or concerns such as new facilities or updates with the existing facilities.
• Sign the bank documents as necessary.

5. Lead the Treasury Collections team and formulate treasury strategies with an informed view on latest market directions and risk appetites

• Continuously provide input to the Treasury Risk Management framework and drive ongoing improvement in AIA’s liquidity position to support business growth.
• Participate in the Governance Committee meetings as a Committee member.
• Discuss and evaluate items in the agenda and come up with action plans as a result of discussion.
• Decide and finalize on an action plan. Responsible for making decision on major items.
• Lead and enable change management initiatives as necessary.

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