Job Summary:

Providing a secondary service to guests; with offerings to enhance guest satisfaction and enjoy a comfortable night’s sleep

Primary Duties:

•             If room is occupied; ensure that all dirty towels are replaced, wipe down shower & sink if used, empty trash bins, replace any items or amenities used in the room, organize guest items properly

•             Whether room is vacant or occupied; black out curtains need to be closed, radio needs to set to 91.5 at volume 30, bottle of water and chocolate are to be placed on the night stand, 1 light by the bed is to be turned on, dim the lights in the bathroom, place slippers by the bed, double the comforter at head in preparation for sleep

•             Report to the office if room does not look as though it was not serviced so that service can be given

•             Make sure that turndown basket with water is brought inside the room with the attendant

•             Always place ‘in the room’ sign on the door

•             Respect and follow, the policies and procedures regarding not opening the door for any guest when encountering on the floors

•             Able to communicate when the houseman on duty to ensure that closets are continually supplied with towels as well as water

•             Not to fill the basket completely with water due to the weight in order to avoid injury

Secondary Duties:

•             Report any room deficiencies through HotSos

•             If scheduled until 10p; once turndown has been completed, office needs to be advised and a small project is assigned between 9p and 10p

•             Assist in folding washcloths

•             Assist in preparing rags and chemical bottles that will delivered by houseman

Knowledge, skills and experience required:

•             Able to communicate in English with both guests and ambassadors

•             Be organized

•             Attention to detail

•             Knowledge of chemicals

•             Be a team player

 

Typical Working Conditions:

•             Hallways can be quiet

•             Rooms can be quiet

•             Often working/being alone while providing turndown service

•             Exposure to wet surfaces

•             Exposure to different room temperatures

•             Exposure to different scents

•             Exposure to different room state; very dirty, possible bio hazardous material

 

Equipment Used:

•             Basket on wheels holding the water bottles; not more than 25 lbs

•             Duster

•             Master keys

•             Rags

 

 

PHYSICAL DESCRIPTION

Job Title:

Typical Working Conditions:

•             Hallways can be quiet

•             Rooms can be quiet

•             Often working/being alone while providing turndown service

•             Exposure to wet surfaces

•             Exposure to different room temperatures

•             Exposure to different scents

•             Exposure to different room state; very dirty, possible bio hazardous material

Equipment Used:

•             Basket on wheels holding the water bottles; not more than 25 lbs

•             Duster

•             Master keys

•             Rags

Essential Physical Tasks:

•             Walking between 4 and 5 hours

•             Bending

•             Reaching above shoulder and head

•             Pushing and pulling up to 25 lbs