Position Description: We are Lenovo! Currently the number one PC vendor worldwide, we continue to be the fastest- growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers, and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, by joining us you can create real impact. The primary duties of the TCA are 1) Evangelising Lenovo products, services, and tools to customers 2) Managing customer technical escalations and working with our internal Level-2 support and development teams to resolve 3) building original content (presentations, videos, whitepapers etc) around Lenovo solutions. The TCA must be able to confidently communicate with customers, both technical and commercial. It is expected that the TCA will build a deep knowledge of the Lenovo client device product range and will be the ‘go-to’ person for many pre/post sales technical requests. The TCA is not expected to handle any break/fix ‘warranty’ or product QA issues. Product Scope Lenovo Commercial Client Devices (Tablet, Laptops, PCs, smart office). Not retail products or servers/infrastructure. Key Areas of responsibility: • Work with EPS Sales to support customers as part of the Sales process • Present the Lenovo roadmaps and solutions to customers • Manage communication with all other internal Lenovo support teams • Act as a focal point to the customer for technical escalations • Continuously maintain/enhance technical skills on relevant products • Build Lenovo solution content such as training presentations, videos, articles, etc. • Provide in-depth solution knowledge & product expertise of Lenovo Client device product range to sales teams • Provide ‘support’ for low-level technical questions from Sales Key Interactions • Sales organisation across all BMs • EMEA & WW product business units • T2 support and technical teams • Product Development teams globally #### Position Requirements: Qualities/Skills • Excellent product knowledge across Notebooks, Desktops, and general I.T. • Strong problem solving & analysis skills, commitment & action-oriented • Knowledge and experience with core Microsoft Deployment tools (MDT/SCCM) preferred • Strong verbal and written communication skills • Good customer facing skills Work location A mobile contract with time spent at home, in the Lenovo UK office, or at customer sites based on current project requirements. Northern UK location preferred. Travel to various customer locations across UK&I. Organization You will report to our Senior Technologist Manager Lenovo is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, or gender identity. These are not just words - find out more about what Lenovo is doing to support and drive diversity and inclusion here; https://www.lenovo.com/gb/en/about/diversity/ We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.