UK Technical Manager JOB ID: 122681 This role is opened remotely for the United Kingdom Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E In this role, you are responsible for managing the team who provide the highest levels of pre and post sales 3 phase technical support including software and connectivity to both internal and external stake holders. Liaising with our major customers on a technical level and completing technical paperwork and reports. Your main responsibilities: Provide highest level of technical support, both to customers, within the office and to the field, responding to enquiries in a timely manner. Managing the team who provide support by e-mail, telephone and site visits, to engineers and customers alike. Act as initial escalation point to the Technical Manager. Acting as part of FAST Engineering team. Complete technical reports. Write Method Statements. Compile and provide analysis of impedance test results. Create reports from Salesforce for management as and when requested. Build relationships with customers and attending meetings as required. Provide Sales with pre and post sales technical support. Provide software and connectivity support for 3 phase products. Maintain links with Finland and the USA technical support organizations. Work with Operations to ensure that the BOM for spares kits is suitable for the associated product; also provide advice on minimum stock holdings for service spares. Take ownership of spare parts is in line with the company directive on volume and value Maintain 3 phase parts matrix. Maintain accurate records. Provide metrics to monitor support functions. Publish technical information to Field Service Engineers, internal and external staff as required. Attend internal and external meetings as required by Service Management. Work closely with Service delivery to meet with customers and site visits/escalations as required. Any other ad hoc duties in line with role Support the training manager with any training needs when he is not available. Qualifications Your essential skills we are looking for: HNC, or higher, in Electrical and Electronic Engineering or equivalent Minimum 10 years’ experience working on UPS systems Extensive in-depth knowledge of UPS systems. Three phase electrical installation or maintenance experience essential. Good understanding of switch panels and power distribution. High level of understanding of system connection drawings. Comprehensive knowledge of power electronics, rectifiers & inverters. Advanced fault finding techniques. Experience of high voltage battery systems an advantage. Health and Safety training. Overseas travel may be required. Overtime hours may be expected. Fast Support service will be required once every 3 weeks. What we offer you: Permanent contract in a fast-growing global company Challenging projects in dynamic collaborative team Flexible working solutions (home office, remote, flexible working hours, part time etc.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role. We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level. We make your aspirations matter – Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies. We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There’s room here for everyone because we believe that every person matters. Our recent awards: FORTUNE’s 2021 World’s Most Admired Companies list  One of the World's Most Ethical Companies 2021 by Ethisphere  Top 50 Employers List 2020 by Woman Engineer Magazine  Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign  Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media  100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility Magazine  ENERGY STAR Partner of the Year, Sustained Excellence ranking  About Eaton: Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees. For more information, visit Eaton.com. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. #LI-DG1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA ETD SERV Services Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: No Travel: Yes, 25 % of the Time