Are you a strong user experience designer with the ability to translate complex scenarios into customer journeys and tangible design artifacts? Can you prove your experience in user research and design processes? Are you looking for a new challenge and interested in joining a global organization that produces the best content management system for complex business needs? Then we’d love for you to join our design team in Amsterdam!

As a User Experience Designer at RWS, you will assess, iteratively design, and safeguard the usability of the Tridion content management product you will be working on. Through customer interviews and hands-on product experience, you will develop a solid understanding of the personas you are designing for, and most importantly their jobs to be done including functional needs, experiences, and professional work context. Through work with Product Management and Engineering, you will understand the business and technical goals, opportunities, and constraints. You will be able to synthesize all these inputs into new experiences for customers that reduce friction and add value to their work with mission-critical content.

This role is part of a UX team that shares ideas, best practices, and a common design language. You will help maintain and grow this design language and system, and will also help to evangelize your work and the work of the team to wider stakeholders. We welcome and encourage applicants who are active in the wider UX community.

What you’ll do:

To create new experiences and flows that enable users’ jobs to be done:

• Team up with product owners and software developers and take on the UX ownership for the Tridion product
• Interview customers and internal stakeholders and immerse yourself in the domain of structured componentized content management, its users, buyers, and evangelists.
• Working closely with product owners and managers, help to transform the product strategy into reality with flows, epics, features, and user stories that meet user needs in elegant, modern web experiences

To actively support Agile development teams with an iterative user-centered design process:

• Define design problems
• Create design concepts and solutions for specified problems (sketches, wireframes, prototypes)
• Build prototypes that can effectively demonstrate user flows and related user experiences
• Iteratively test, validate, and refine design concepts and prototypes with users and internal stakeholders
• Work out detailed design specifications and documentation as input for development that is in line with high-level product and UX strategy, as well as with visual design and branding guidelines
• Work closely with both local and remote development teams and support these teams during implementation so they can keep moving fast in an agile software development environment

To maintain and grow RWS’s “Graphene” design style guide and design pattern library:

• Create alignment with other UX designers on design systems, UI patterns and controls, best practices, and related documentation
• Work closely with architects, developers, and quality assurance teams to ensure compliance with UX specifications
• Work with fellow UX designers across RWS to develop organization-wide design guidelines, and enable seamless user experiences between multiple systems, platforms, and devices 

What you need to succeed

• You have an outstanding design portfolio demonstrating how you approached and solved design problems in previous projects
• You can work with technical and business goals and constraints to build experiences of true value for customers
• You are proficient in creating compelling UX and UI design concepts, mockups, wireframes, and prototypes using tools such as Figma, Sketch, InVision or others
• You have strong knowledge of methods and techniques in information architecture, interaction design, and visual UI design in the context of responsive web applications and native apps
• You approach design problems in an iterative fashion, validating assumptions and design concepts with users and internal stakeholders
• You can communicate effectively with customers and colleagues in individual and group settings
• You bring in 4+ years of experience in designing user experience with successful market launches of products and services (preferably web-based business applications)

Benefits

RWS provides an excellent company package including:

• Market rate salary (depending on attitude, skills, and experience)
• Guaranteed 8% holiday pay, paid in May
• Discretionary individual/company bonus
• 25 days holiday (based on a 40-hour working week)
• Contributory pension scheme
• Insurance protection
• Hybrid work policy (e.g., working remotely 3 days per week)
• Great working environment (comfortable modern office, super-friendly colleagues, table tennis, table football, etc.)
• For those relocating to The Netherlands from another country, RWS will help you with:
• Finding accommodation
• Opening a bank account (in English where required)
• Registering with the relevant regulatory authorities
• Applying for the 30% tax ruling (tax benefit reducing the total amount of tax paid)

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.