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In this role, you have the opportunity to

We challenge you to join Philips Healthcare as a Clinical Relationship Manager where you will WOW our customers by using your strong technical skills in providing the best in class customer service! This position will be based in the Philadelphia, PA area* where you will stretch your skills by serving as a clinical liaison and manage the clinical relationship between Philips and the customer. You will use your experiences to engage the customer for the purpose of optimizing clinical performance and image quality, planning procedure growth, and managing customer expectations.

You are responsible for (but not limited to)

• Primarily responsible for developing and maintaining the clinical relationship within the defined region

• Provide clinical assessments with customers and be able to provide a clear solution to the customer to drive revenue opportunities

• Participate in customer engagements by Commercial Sales, Marketing, Internal Sales, Customer Services, and the modality business department by assisting with site visits, system demos, and customer presentations as needed.

• Lead and/or coordinate Clinical Education initiatives and offerings

• Utilize data sources and reports to identify customer training needs and opportunities

• Engage customer in planning discussions regarding optimal clinical use of their system

To succeed in this role, you should have the following skills and experience

• Prefer candidate to be registered and in good standing with appropriate credentialing body for specific modality

• B.S. degree or equivalent preferred.

• At least 6 years modality experience including advanced clinical areas such as C/V, GI, WHC, VASC, POC.

• Philips experience preferred, to include legacy products

• Strong technical understanding of modality technologies and clinical applications

• Must have proven track record of successful selling experience reflecting the achievement of annual targets

• Excellent communication and customer management skills

• Project management experience preferred

Knowledge Skills and Abilities

• Extensive domestic and overnight travel is required. Driving and/or air travel is 80% or greater

• Ability to lift and carry up to 25 pounds

• Previous exposure to hospital environment is required

• Must be able to discuss education options and be comfortable selling the customer clinical education and clinical services

Critical Competencies

• Technical Product knowledge

• Workflow optimization

• Advanced applications

• Consultative skills including:

• Analytical & Critical Thinking

• Customer Management, including:

• Influence customer expectations

• Organizational agility

• Negotiation

• Change management

• Problem solving

• Identifying, positioning, and selling clinical solutions

• Project Management

• Process Improvement

• Dealing With Ambiguity

• Effective presentation skills

The territory for this job will be DE, NJ, PA, VA, WV. The preferred location is the Philadelphia, PA area, Candidate must reside in a city within their territory that holds the majority of their customer base and be located near a major (non-regional) airport (within 1 hours drive) to be considered.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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