At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The Opportunity:

Come and join AIA to lead an experienced team of Senior Underwriters. In this role you will act as the interface between Partnership Insurance, Advisers/ASB Insurance Managers and the New Business Operations team to ensure a seamless service is provided to all key internal and external stakeholders.

You will be passionate about ensuring good customer outcomes, have swift decision-making skills and drive capability development whilst inspiring a group of talented individuals who will form your team.

About the Role:

• Build a highly engaged and focused team of underwriting professionals.
• Manage and process new business applications in a customer centric way, working with the New Business leadership team to drive efficient and effective outcomes for all stakeholders.
• Relentlessly drive teams to exceed performance outcomes, and continuous improvement to provide good customer and partner outcomes.
• Promote, encourage and champion the utilization of digital underwriting tools.
• Drive a culture of exceeding service, productivity and efficiency targets.
• Effectively manage relationships with key distribution partners and internal business stakeholders.
• Monitor performance and progress against operational business plans.
• Manage resourcing appropriately through effectively forecasting demand and resource planning accordingly.
• Identify and resolve key issues that may impact negatively on the achievement of operational targets and strategic objectives.
• Performance Management.
• Risk Management; ensure that strategies, processes and policies are in place to identify, manage and mitigate operational risk.
• Expense Management:  Seek to constantly minimise expenses through continuous improvement. 
• Deliver on key strategic initiatives and activities as requested by the Chief Underwriter or Head of New Business.

About you:

• Minimum of 2 years leadership experience.
• Strong understanding of the underwriting processes for Life, Disability and Health applications (Technical experience desired).
• Proven expertise and experience in operational environments and processes.
• Ability to work independently and take initiative.
• Critical thinking and problem solving.
• In depth understanding of industry products and practices including  legislation affecting the industry.
• Be a key advocate for change and inspire individuals to consistently exceed expectations.
• Strong coach and mentor; able to understand individual motivators and key drivers of success.
• Data driven – proven ability to use data to make appropriate decisions.

Why choose AIA:

At AIA, we’ve made a promise to help people live Healthier, Longer, Better Lives. And it starts with our own people.

• We invest in training and development to build on your current skills

• Career development through internal mobility opportunities
• Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders
• Access additional leave days to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

What’s next?

If you’re passionate about making a difference – then click the ‘Apply Now’ Button!

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.