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Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Unified Communication Engineer

Live

What you will do

Let’s do this. Let’s change the world. The Customer Care & Experience team at Amgen focuses on advancing capabilities which improve the experience of internal Amgen customers (workforce). Within Customer Care & Experience, the Digital Workplace Experience team focuses on driving adoption and improving business value of deployed End User Technologies. These include synchronous and asynchronous collaboration solutions such as WebEx, Microsoft Teams, Miro, Conferencing, AV endpoints, Voice infrastructure and other ancillary products and platforms. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span operations, engineering, governance, and enablement.

Amgen is seeking a talented Unified Communications Engineer to join a high-performing team of engineers on our Unified Communications team. We are looking for an individual with strong technical skills and experience working in a dynamic environment that demands high-quality and efficient results. To be successful, you will need to have excellent problem solving and troubleshooting skills.

• Works with the Principal Architect and Senior Manager to:
• Align IS strategy and planning with the company’s business goals and objectives
• Provide consensus-based, scalable, and adaptable solutions.
• Establish relationships with internal and external partners to drive road maps from our existing platforms to integrate with emerging technologies
• Identify upcoming technologies and industry trends to propose new technology or upgrades.
• Assists the design, delivery, development, and support of projects related to virtual collaboration technologies such as Webex, Zoom, Miro, etc.
• Interacts with IS managers and vendors to identify and evaluate new technology products for their services.
• Partners with business users to elicit and translate business requirements into technological solutions.
• Reviews business requests for system enhancements and undertakes cost evaluation, standards reviews, and prioritization.
• Works with Global Information Protection teams to evaluate the security of existing and new platforms, and assists with deploying solutions to remediate any identified security concerns
• Works with operational teams and service providers to troubleshoot issues and fix problems that L1-L3 teams cannot solve.

Basic Qualifications

Doctorate degree

OR

Master’s degree and 3 years of Unified Communications Engineer experience

OR

Bachelor’s degree and 5 years of Unified Communications Engineer experience

OR

Associate’s degree and 10 years of Unified Communications Engineer experience

OR

High school diploma / GED and 12 years of Unified Communications Engineer experience

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. We seek a self-starter with these qualifications:

• Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype.
• Comfortable with ambiguity and willing to take principled bets on new technology.
• Excellent verbal and written communication skills.
• Strong organizational skills and understanding of the Project Management lifecycle.
• Strong attention to detail to identify system design issues before installation.
• Ability to establish, implement, and enforce appropriate IS standards to meet business requirements.
• Ability to communicate and build relationships outside IS.
• Ability to perform market and competitor analysis.
• Experience with Cisco UC (UCM, Unity, Webex Meetings, Control Hub, PCCE) and MS Teams (Meetings/Calling and Collaboration)
• Knowledge of basic networking principals (DNS, ISE, QOS, AVB, Dante, Multicast, and other areas needed for successful deployment of networked collaboration devices)
• Understanding of Video and Voice over IP (VoIP) protocols (SIP, H323, H264, H265, Opus, G.722, etc)
• Strong understanding of Microsoft Office including Outlook, Excel, PowerPoint, and Visio.

Preferred Qualifications:

• Experience with application security controls such as SSO/SAML, data retention policies, encryption, and firewall policies.
• Experience with one or more of the following scripting/automation tools: PowerShell, Python, VBA, Power Automate, UIPath
• Understanding of Windows 10 deployments including Autopilot and Kiosk mode.
• Working knowledge of AV products such as Crestron, Extron, Cisco, Biamp, LG Displays (including DV-LED), and/or other similar products/brands
• Certifications: CTS-D and one or more certifications from Manufacturers such as Cisco, Biamp or Crestron

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com