The Unified Communications (UC) Engineer’s role is to coordinate strategies for defining, deploying, and maintaining the company’s in-house and hybrid cloud-based IP telephony voice/video collaboration architecture.

About the job:

• Assist in researching and evaluating UC solutions as well as installation, and testing of UC hardware and software for voice, data and video, high-availability and disaster recovery.
• Will work with Infrastructure leadership, other LFUS teams and business units to engineer, document and deploy UC (voice, video, etc) solutions.
• Develop and maintains operational support documentation. Develops and document models, plans, diagrams, illustrations, and procedures in support of engineering activities and UC related business initiatives.
• Acts as a point of escalation for operations team
• Support Global UC as required
• Troubleshooting and identity potential risks
• Other tasks as assigned by lead

About you:

• Bachelor’s Degree in IT or equivalent
• Minimum 5 years supporting voice, video and UC collaboration services
• Experience supporting Large Enterprise Global Voice Infrastructure
• Ability to work across geographies and time zones
• Excellent written and verbal communications skills are necessary
• Highly organized, structured, and process oriented. Ability to work independently as well as with a team
• Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams.
• Experience troubleshooting complex voice & collaboration performance problems to resolution in multitasking environment.
• You must have experience in Cisco Unified Communications, Video Conferencing and Voice related technologies
• Deep general proficiency building and troubleshooting environments in a distributed, global, environment.
• Mid-level familiarity with voice/VoIP technologies including Cisco UC, UCCE, CUBE, Video. Knowledge of WebEx, WebEx Teams (Spark), IOS Voice Gateways, QoS, SIP, H.323, MGCP, Active Directory, DNS, DHCP also required

上班地址：新吴区硕放镇振发六路3号