When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow.  Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.
 
We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter.  Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture.  Our dedication to our customers and society does not end once our products hit the road.  That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.
 
Job Overview
 
Daimler Trucks North America (DTNA), a division of Daimler Corporation, is seeking innovative personnel to join their Uptime Pro Management Applications team in support of Daimler's strategy to enable customers to leverage technology in the care and service of vehicles to increase truck uptime. We are the undisputed leader in the commercial vehicle market and the industry's technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture.  Our dedication to our customers and society does not end once our products hit the road.
 
The Uptime Management Applications team is looking for a person with relevant knowledge or experience in information technology who will be involved in all initiatives while supporting the deployment, management, and support of the suite of applications including mobile, desktop, and those in the cloud. This position will act as a business systems analyst, with some project coordination work, some technical support work, and will communicate heavily with customers/end users, business partners, and third party software vendors.
 
Responsibilities
- Perform business systems analyst and project coordination activities for all Uptime Management applications

- Provide technical support to dealer network for Uptime Pro and drive reported issues to resolution

- Coordinate issue resolution with third party Dealer Management System (DMS) vendors

- Function as business liaison between IT, internal, and external stakeholders

- Develop and maintain critical relationships between DTNA IT and primary dealer network contacts (e.g. CICs, dealership IT staff, dealership management at all levels)

- Write and execute SQL queries and stored procedures in a support and analytics capacity

- Provide reporting to management of issues with key customers

- Maintain relationships with applicable internal business units to facilitate streamlined communication across departments

- Facilitate Knowledge Transfers for new personnel on Uptime Management Applications as needed

- Understand and conform to DTNA data security standards