At Mercedes-Benz, our aim is to deliver the best, or nothing.  Our people create a real customer focus, delivering customer delight through our products and services.  Ours is a friendly, collaborative and fast moving business where we work together to deliver great things and thrive in an environment which encourages innovation and supports personal and professional growth.
 
We are currently looking for a Sales Executive (Used Cars) to be based at our Temple Fortune site on Finchley Road in London.
 
Used Cars are an essential part of the Mercedes-Benz UK business, providing a first class offering to individuals looking to drive away one of our exceptional cars at a competitive price.  Your role as a Sales Executive is to be on the frontline, providing a first class face-to-face sales experience for our customers in order to maximise profitability for the business.  Whether it be selling the cars themselves, or our market leading finance, insurance and ancillary products, you will be the face of the business for every customer you interact with. 
 
With an uncapped OTE and market leading basic salary (£19,287), this is a fantastic opportunity for someone to join the UKs number one premium automotive brand as we continue to grow each year. 
 
If you are looking for an opportunity to sell a fantastic product, in a great business offering market leading professional and personal development as well as a great working environment surrounded by great people, click apply now!
 
 
YOUR ROLE
 
The key focus of this role is simple – selling cars!  For the last 2 years, Mercedes-Benz were the number one premium automotive brand based on unit sales so it crucial that you help us to remain at the top.  You will be the face and the voice of the brand, welcoming, advising and supporting customers through their journey towards purchasing a used Mercedes-Benz Car. 
 
You will deliver exceptional customer service as you contact existing and passive customers, maintaining an open customer file in order to maximise sales leads and ultimately convert to sales.  You will be a product expert who can comfortably hold in depth sales discussions with prospective customers – providing information and advice on not only vehicles, equipment and accessories, but also our finance, insurance and ancillary products (eg service packages). 
 
The way you conduct yourself during these discussions is critical to your success.  Maintaining an exceptional level of customer service will drive not only satisfaction but also long-term loyalty and retention. 
 
Other key responsibilities in this fantastic role include:  
- Promoting sales both within the showroom and outside of the sales area
- Developing, establishing and fostering contacts within all business departments to support sales
- Welcoming, advising, calling on and supporting customers
- Concluding sales contracts and making any required amendments in line with the Mercedes-Benz Retail Group sales process
- Managing orders in progress and supervising order processing
- Maintaining company standards and controls
- Handing over vehicles to customers
- Continuous planning and targeting of the acquisition of new customers
- Supporting with the design of exhibition space, product placement and sales events
- Recording customer satisfaction and initiating relevant measures
 
ABOUT YOU
 
We are looking for an experienced Sales person, preferably with experience within the automotive industry or within a high value, premium retail sales environment.
 
Other skills and experience required for this role include: 
- Previous completion of sales training, ideally in the automotive industry, or within a high value retail sales environment
- Excellent listening and communication skills
- The ability to follow a structured Sales Process
- A genuine passion for the delivery of first class customer service
- An interest in the automotive industry would be desirable
 
On offer


Aside from a highly competitive salary and commission structure, which rewards personal and business success, you will be able to drive your own Mercedes-Benz.  You will also receive access to our excellent pension scheme as well as discounts on holidays, shopping, insurances and lots more. 


Our process                           


Once you hit apply, there is a short, 10-minute application form to complete.  Please ensure you attach your current CV when applying alongside an indication of your salary expectations.  The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation.  Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
 
Managing your data
 
We care about your personal data.  The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.  Your application data is held within our secure applicant tracking system called Taleo - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.  We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.  You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them.  We will retain your personal data for a maximum 6 months following the last change in your application status, after which time, your account would be deleted.