Role Description:

This role is primarily focused on managing customer product, SELECT, training and professional service orders, fulfilment and invoicing.  In addition, the potential candidate will focus on handling Graduated Enterprise License Subscription in Greater China and work with Sales team to maximize the ELS revenue in the region.

Responsibilities:

• Order processing - release Quotation to Order or Contract, order change in SAP CRM to trigger fulfilment and billing/invoicing customer;
• Contract Management - administration, review, and analysis of contracts to ensure compliance with contract specifications, company policies, and government regulations;
• Entering contracts into system and maintaining customer pricing information, SELECT contract renewal, quotation, billing and cancellation in SAP CRM;
• Coordinating the delivery of product, fulfilment documents and local invoice to customer;
• Day to day handling order/contract fulfilment issues, like customer credit block, license issue via license tool, etc;
• Ensuring effective communication with Account Manager, Regional Account Manager, Channel Management team and the downstream functions, like Account Receivable (Collections) and TSG (Technical Support Group) to enhance the efficiency and quality of work;
• Support and implement the global process and system;
• Data clean-up in SAP regarding license issue, Business Partners, etc;
• Monitoring key business reports and provide value-added service to Sales team via regular reporting;
• Other jobs assigned by the management.
   
  Education/experience/skill requirements:
   
• Fluent English is mandatory.
• BS/BA in Management, International Business or equivalent related business experience.
• At least 18 months to three years of Order Management, Contract Management experience is desirable.
• Experience in CRM & SAP, or an equivalent ERP
• Teamwork
• Detail orientation
• Analysis
• Work under pressure
   
  Decision Making Authority:
   

• Day to day management for responsible ELS accounts in Greater China

Problem Solving Responsibility:

• Identify critical issues and find out solutions, and report to the supervisor/manager if escalation or decision-making is required.